Step-by-Step Implementation Process

Step 1

Identify the key contact staff member(s) from your practice that will:

  • Be the key contact for the TN Heart Health Network Practice Facilitator and the Evaluation Team
  • Establish or modify the pharmacist partnership
  • Implement the intervention outreach & scheduling
  • Implement the billing codes for key pharmacist counseling services

Step 2

Meet with your TN Heart Health Network Practice Facilitator to fill out the Function & Form Matrix and the Memo of Agreement (MoA). These documents will walk you through the selection of options that will tailor the intervention to your needs and interests.

Step 3

Identify pharmacist partner:

  • If using existing staff, re-evaluate/modify and designate network-related patient counseling hours
  • If new staff, post your job description, hire, and provide clinic orientation
  • If new external partnership, work with TN Heart Health Network Practice Facilitator to recruit pharmacist partner, execute Collaborative Practice Agreement, and provide orientation

Step 4

Register your pharmacist partner for Motivational Interviewing (MI) Certification Program by filling out the form here (please fill out a form for each participant)

Step 5

Meet with TN Heart Health Network Evaluation Team and key practice providers to:

  • Discuss and develop plan for collection of metrics
  • Discuss and develop plan to identify high risk patients that would benefit from pharmacist counseling services

Step 6

Train pharmacist and office staff to:

  • Use CPT billing codes for selected pharmacist counseling services

Step 7

Create process (policies and procedures) for:

  • Telephone outreach to high-risk patients
  • Pharmacist referrals/warm hand-offs
  • Documentation plan

Step 8

Introduce intervention and pharmacist partner to providers using PowerPoint Presentation for Overview of Pharmacist-Physician Collaborative Intervention

Step 9

Begin the intervention:

  • Telephonic outreach
  • Scheduling
  • Pharmacist counseling services
  • Documentation and collection of metrics

Step 10

Provide ongoing support for pharmacist partner:

  • Supervisor for pharmacist partnership meets with pharmacist on regular basis to check on processes and procedures
  • Pharmacist-Physician Collaborative Lead on TN Heart Health Network Team mentors pharmacist partners on both one-on-one and group conference calls

Download this PDF document for a quick checklist of the step-by-step process